In case you haven’t seen this:Tesco ScapegoatIt’s a retail blog…with everyones favourite subject, customers!!
10
Feb
We are continually losing points on our mystery shoppers because we aren’t giving “genuine smiles”.Now…surely if we are being told to smile genuinely, that isn’t genuine? It’s impossible to do it without smirking. A personal service to me, is loads b…
5
Feb
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